iWell Refund & Return Policy

Returns

Please note that no returns are accepted on perishable items such as food, beverages, health supplements, or pharmaceuticals, in compliance with health and safety regulations.

 

---

 

Refunds

All iWell products are non-refundable once purchased. We encourage customers to carefully review product details before placing an order.

 

---

 

Exchanges (if applicable)

We only replace items if they are defective or damaged upon delivery. If you receive a defective or damaged item and need to exchange it for the same product, please contact us at info@iwell.ae within 3 days of receiving your order.

 

---

 

Shipping

To arrange the return of a defective or damaged product, please email us at info@iwell.ae and our team will assist you with the process.

• You will be responsible for paying for your own shipping costs for returning the item.
  
  

• Shipping costs are non-refundable.
  
  

• Depending on your location, the time it may take for your exchanged product to reach you may vary.